Returns

Start a Return

All returns require prior authorization.
Before returning any item, please complete our Return Merchandise Authorization (RMA) form.

→ Click Here to Start a Return (Complete the RMA Form)

At ForestryDoors.com, we are committed to providing excellent customer service and giving customers confidence when purchasing online. This return policy applies only to unused items and is separate from warranty claims. Please visit our Warranty section below for information regarding warranty coverage.

  • All returns require an approved RMA (Return Merchandise Authorization). Please complete the RMA form above before returning any product.
  • Returns may be subject to a 10%–20% restocking fee.
  • We accept returns for a refund (including applicable sales tax) for up to 30 days from the shipment date. Only unused items are eligible for return. Once an item has been installed, attached to a machine, operated, or otherwise shows signs of use, it is no longer eligible for return except under an approved warranty claim. Clearance, Closeout, Demo, Used, and Prototype items are sold as-is and are not eligible for return.
  • Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
  • If an item is returned without prior authorization, it will be refused and returned to the customer at their expense. If the item cannot be returned, ForestryDoors.com will store it free of charge for three (3) business days before storage fees begin ($10/day for parcel shipments and $100/day for pallet/crate shipments). Items remaining after 60 days will be considered abandoned and become the property of ForestryDoors.com.
  • After 30 days from shipment, returns may be approved for store credit on a case-by-case basis with prior authorization.
  • Customers are responsible for properly packaging returned products. If a returned item arrives damaged or is not in like-new condition, the return may be denied or subject to up to a 20% restocking fee. Damage caused by the shipping carrier will not negatively affect your return eligibility while the carrier investigation is being completed. Please see the Lost or Damaged Items section below.

Returning After More Than 30 Days

If your return is approved after 30 days, you will receive store credit equal to the purchase price of the item, less the original shipping cost and any applicable 20% restocking fee. Restocking fees are determined by ForestryDoors.com and, where applicable, our manufacturing partners.

Refunds will be issued to the original payment method whenever possible. Otherwise, store credit may be provided.

Exchanges

If you accidentally ordered the wrong item or it does not fit your machine, we're happy to help facilitate an exchange. Customers are responsible for both the return shipping cost and the shipping cost of the replacement item. The replacement item must be purchased separately. Once your original item has been received, inspected, and approved, your refund will be processed. Please note that you may temporarily have two charges until the refund has been completed.

The Return Policy above applies to all exchanges. To qualify:

  • The exchange must be requested within 30 days of shipment.
  • The product must be in its original packaging or repackaged with prior approval.
  • The product must be unused.
  • The product must not have been purchased through a financing company. Financed purchases are considered final once funded or shipped.
  • Proof of purchase (Order ID, receipt, or purchase order) is required.

Lost or Damaged Items

If your shipment arrives damaged, inspect it before signing the delivery receipt. Note all visible damage on the delivery receipt and refuse the shipment if appropriate. Do not sign for damaged freight without documenting the damage.

You will also be responsible for filing a freight claim with the shipping carrier. ForestryDoors.com will gladly assist throughout the claims process and advocate on your behalf whenever possible.

If your shipment appears to be lost in transit, notify us immediately. We will work directly with the carrier to locate your shipment. Please allow up to two weeks after the claim is opened for the carrier's investigation.

Warranty

All products sold by ForestryDoors.com are covered by the applicable manufacturer's warranty. Warranty coverage, terms, and duration vary by product and manufacturer.

For warranty assistance, please contact us at (765) 310-3053 or email contact@forestrydoors.com.

Contact Us

If you have questions regarding returns, exchanges, warranties, or this policy, please contact us.

Contact ForestryDoors.com

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