Shipping

Shipping Policy

This Shipping Policy explains how ForestryDoors.com ships orders, what to expect at delivery, and what to do if your shipment is damaged or missing. If you have questions before placing an order, call (765) 310-3053 or email contact@forestrydoors.com.

Delivery matters: Inspect your shipment before signing. For freight deliveries, your signature typically confirms the shipment arrived in acceptable condition. If something looks wrong, do not sign and follow the steps in the “Damages” section below.

How We Ship

  • Orders under 140 lbs: Ship by UPS, FedEx, or an equivalent ground service.
  • Orders over 140 lbs: Ship by LTL freight carrier, typically on a pallet or in a crate.
  • Expedited shipping: Available by request before placing your order.
  • Freight deliveries: Require someone to be present to receive and sign for the shipment.

Before You Order

  • Confirm your address: Make sure your shipping address and phone number are correct.
  • Plan for unloading: Freight deliveries may require a forklift, skid steer, loader, or liftgate service.
  • Need faster delivery? Contact us before ordering so we can quote expedited shipping options.
  • International orders: Import duties, taxes, brokerage fees, and customs charges are the customer’s responsibility.

Ground Shipping

Orders under 140 lbs typically ship by UPS, FedEx, or an equivalent ground service.

  • Expedited options: Overnight and 2nd Day Air may be available upon request.
  • How to request expedited shipping: Contact us before placing your order for pricing and availability.
  • Shipping costs: Shipping costs are displayed at checkout when available or quoted by our team for special handling or expedited requests.

Freight Shipping

Orders over 140 lbs ship by LTL freight carrier, typically on a pallet or in a crate.

  • Someone must be present: Freight shipments require someone to receive the shipment and sign the delivery receipt.
  • Unloading: Many freight deliveries require a forklift, skid steer, loader, or other equipment to unload from the trailer.
  • Freight pricing: Freight is quoted per order because costs vary by destination, carrier access, size, and weight.
  • Residential delivery: The freight carrier should contact you to schedule a delivery appointment.
Residential freight no-show fees: If a freight appointment is scheduled and no one is present to receive the shipment, carriers may charge a no-show fee, typically $80-$475 depending on the carrier and situation. These fees are the customer’s responsibility.

Remote / Limited Access Charges

Some areas are considered “remote,” “limited access,” or surcharge zones by freight carriers. For freight shipments only, deliveries to these locations may incur additional carrier fees.

  • Remote or limited access fees are determined by the carrier and applied case by case.
  • If a surcharge is required after booking, we will contact you with your options: pay the surcharge, change the delivery address, or cancel before shipment when possible.

International Shipping

ForestryDoors.com ships internationally on a case-by-case basis. International shipping rates are based on the destination, package size, weight, carrier availability, and product handling requirements.

  • Import fees are the customer’s responsibility: The customer is responsible for all import duties, customs fees, brokerage fees, taxes, tariffs, VAT, GST, or any other charges required by the destination country.
  • Not included in shipping charges: These fees are not included in the product price or shipping cost paid at checkout unless specifically stated in writing by ForestryDoors.com.
  • Customs delays: Customs policies and processing times vary by country. ForestryDoors.com is not responsible for delays caused by customs processing, unpaid import charges, incorrect shipping information, or destination-country restrictions.
  • Refused or returned shipments: If an international shipment is refused, returned, abandoned, or delayed because import fees were not paid, the customer is responsible for any return shipping costs, carrier fees, customs charges, storage fees, or other related expenses.

Damages & Lost Shipments

Damages

In the rare case an item is damaged during transit, the customer must follow the carrier’s documentation requirements. This is critical for claim approval.

  • Inspect before signing: Check the packaging and product condition while the driver is present.
  • If damaged: Note the damage on the delivery receipt and refuse the shipment by marking it on the driver’s handheld device. Do not sign for a damaged delivery.
  • Freight claims: You may be responsible for filing a freight claim with the carrier. We will assist and advocate on your behalf.

If damage is concealed and not visible at delivery, notify us immediately and keep all packaging. Some carriers have very short windows for concealed-damage reporting.

Lost Shipments

If you believe your order is missing, contact us as soon as possible. We will work with the carrier to locate it.

  • Please allow up to two weeks from the time we notify the carrier to investigate and attempt recovery.
  • Confirm your shipping address and contact number are correct to avoid delivery exceptions.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address, including suite numbers, gate codes, and the correct phone number. Address corrections, re-delivery attempts, storage, and carrier reconsignment fees may be charged by the carrier and are the customer’s responsibility.

Contact Us

If you have questions about shipping options, delivery requirements, or a shipment issue, contact us:

Policy last updated: June 24, 2026

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