Shipping policy

This Shipping Policy explains how ForestryDoors.com ships orders, what to expect at delivery, and what to do if your shipment is damaged or missing. If you have questions before placing an order, call (765) 310-3053 or email contact@forestrydoors.com.

Delivery matters - Inspect your shipment before signing. For freight deliveries, your signature typically confirms the shipment arrived in acceptable condition. If something looks wrong, do not sign and follow the steps in the “Damages” section below.

How We Ship

Under 140 lbs ships Ground (UPS/FedEx) Over 140 lbs ships Freight (LTL) Expedited available by request Signature required for freight

Shipping methods are selected based on weight, dimensions, destination, and product handling requirements.

Before You Order

  • Confirm your delivery address and phone number. Carriers use this for appointment scheduling and delivery issues.
  • For freight deliveries, ensure you have unloading capability (forklift/skid steer/loader) unless liftgate service is arranged.
  • If you need faster shipping, contact us prior to ordering so we can quote expedited options.

Ground Shipping (UPS / FedEx)

Orders under 140 lbs typically ship via UPS or FedEx Ground (or an equivalent ground service).

  • Expedited options: Overnight and 2nd Day Air may be available upon request.
  • How to request expedited shipping: Contact us before placing your order for pricing and availability.
  • Shipping costs: Displayed at checkout when available or quoted by our team for special handling/expedited requests.

Freight Shipping (LTL)

Orders over 140 lbs ship via an LTL (Less-Than-Truckload) freight carrier, typically on a pallet or in a crate.

  • Someone must be present to receive the shipment and sign the delivery receipt.
  • Unloading: Many deliveries require a forklift or other equipment to unload from the trailer.
  • Freight pricing: Freight is quoted per order because costs vary by destination and carrier access.
  • Residential delivery: The freight carrier should contact you to schedule a delivery appointment.
Residential freight “no-show” fees If a freight appointment is scheduled and no one is present to receive the shipment, carriers may charge a NO-SHOW FEE (typically $80–$475, depending on the carrier and situation). These fees are the customer’s responsibility.

Remote / Limited Access Charges (Freight Only)

Some areas are considered “remote,” “limited access,” or otherwise surcharge zones by freight carriers. For freight shipments only (orders over 140 lbs), deliveries to these locations may incur additional carrier fees.

  • Remote/limited access fees are determined by the carrier and applied case-by-case.
  • If a surcharge is required after booking, we will contact you with the options (pay the surcharge, change delivery address, or cancel prior to shipment where possible).

Damages & Lost Shipments

Damages (Ground and Freight)

In the rare case an item is damaged during transit, the customer must follow the carrier’s documentation requirements. This is critical for claim approval.

  • Inspect before signing: Check packaging and product condition while the driver is present.
  • If damaged: Note the damage on the delivery receipt and refuse the shipment by marking it on the driver’s handheld device. Do not sign for a damaged delivery.
  • Freight claims: You may be responsible for filing a freight claim with the carrier; we will assist and advocate on your behalf.

If damage is concealed (not visible at delivery), notify us immediately and keep all packaging. Some carriers have very short windows for concealed-damage reporting.

Lost Shipments

If you believe your order is missing, contact us as soon as possible. We will work with the carrier to locate it.

  • Please allow up to two weeks from the time we notify the carrier to investigate and attempt recovery.
  • Confirm your shipping address and contact number are correct to avoid delivery exceptions.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address (including suite numbers, gate codes, and correct phone number). Address corrections, re-delivery attempts, storage, and carrier reconsignment fees may be charged by the carrier and are the customer’s responsibility.

Contact Us

If you have questions about shipping options, delivery requirements, or a shipment issue, contact us:

Policy last updated: January 19, 2026